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Troubleshooting Sign-Up Issues

Having trouble signing up for Your Daily®? Here are solutions to common problems.

Didn't Receive Verification Email​

When you sign up for a new account, you should receive an email that contains a short code that you will be asked to enter into the app to verify that your email address belongs to you. If you're trying to sign up but haven't received your verification email:

Check Your Spam Folder​

Login emails sometimes end up in spam or junk folders. Check these folders in your email app.

Wait a Few Minutes​

Email delivery can occasionally be delayed. Wait 5-10 minutes and check your inbox again.

Verify Your Email Address​

Make sure you're entering the correct email address:

  • Check for typos and extra spaces

Request a New Email​

  1. If you are still on the sceen where you enter your verification code, press the "Re-Send" link to have another email sent to you.
  2. Otherwise, return to the sign-up screen
  3. Enter your name and email address again as though you are signing up from scratch (it's okay to use the same email address again).
  4. Double-check to make sure you are typing your email address correctly.
  5. A new verification email should be sent to you.

Contact Support​

If you still aren't receiving your verification email:

  1. Email support@yourdaily.health and let us know about the issue
  2. Provide any details that might help identify your account (name, approximate signup date)
  3. We will get back to you as soon as we can with a solution

Sign-Up Button Not Working​

If the sign-up button isn't responding:

Check Your Internet Connection​

  • Verify you have a stable internet connection
  • Try switching between Wi-Fi and mobile data
  • Test your connection by opening a web browser

Update the App​

  1. Open the App Store (iOS) or Google Play (Android)
  2. Search for "Your Daily"
  3. If an update is available, install it
  4. Try signing up again

Restart the App​

  1. Close the Your Daily® app completely
  2. Wait a few seconds
  3. Reopen the app
  4. Attempt to sign up again

Clear App Cache (Android)​

On Android devices:

  1. Go to Settings > Apps
  2. Find and tap "Your Daily"
  3. Tap "Storage"
  4. Tap "Clear Cache" (not "Clear Data")
  5. Reopen the app and try again

Reinstall the App​

As a last resort:

  1. Delete the Your Daily® app
  2. Restart your device
  3. Reinstall from the App Store or Google Play
  4. Try signing up

Still Having Trouble?​

If none of these solutions work:

  • Email Support - Contact support@yourdaily.health with:
    • Your account email address
    • Description of the problem
    • Any error messages you're seeing
    • Device type and operating system version