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Version: 1.7.0

Troubleshooting Login Issues

Having trouble logging into Your Daily®? Here are solutions to common problems.

If you requested a magic link but are having trouble with it:

Didn't Receive the Email​

  1. Check your spam/junk folder - Sign-in emails sometimes end up there
  2. Wait a few minutes - Email delivery can occasionally be delayed
  3. Verify your email address - Make sure you entered the correct address, with no typos or extra spaces
  4. Request a new link - Return to the login screen and request another one

If tapping the link opens a web page instead of the app:

  1. Make sure you have the Your Daily® app installed on your device
  2. Try tapping the link again from within your email app (not a web browser)
  3. If that doesn't work, try copying the link and pasting it into your browser — you'll be prompted to open the app

Magic links expire after a short time. If your link is no longer working:

  1. Return to the login screen in the app
  2. Request a new magic link
  3. Tap the new link promptly

Reset Your Password​

If you have an existing account with a password and can't remember it, or it doesn't seem to be working:

  1. Tap "Forgot password" on the login screen
  2. Enter your email address
  3. Check for the password reset email (including spam folder)
  4. Follow the link in the email to set a new password
  5. Once your password has been reset, go back to the Log In screen, and enter your account email address and the password that you just set.
Use a magic link instead

If you have trouble with your password, you can also sign in using a magic link — no password required. See Signing In with an Existing Account for instructions.

Can't Remember Account Email​

If you don't remember which email address you used to create your account:

Check Email History​

Search your email inboxes for messages from "Your Daily App" or "app@yourdaily.health" to find which address received account emails.

Contact Support​

If you can't identify your account email:

  1. Email support@yourdaily.health from any email address you might have used
  2. Provide any details that might help identify your account (name, approximate signup date)
  3. Support can help verify which email is associated with your account

Login Button Not Working​

If the login button isn't responding:

Check Your Internet Connection​

  • Verify you have a stable internet connection
  • Try switching between Wi-Fi and mobile data
  • Test your connection by opening a web browser

Update the App​

  1. Open the App Store (iOS) or Google Play (Android)
  2. Search for "Your Daily"
  3. If an update is available, install it
  4. Try logging in again

Restart the App​

  1. Close the Your Daily® app completely
  2. Wait a few seconds
  3. Reopen the app
  4. Attempt to log in again

Clear App Cache (Android)​

On Android devices:

  1. Go to Settings > Apps
  2. Find and tap "Your Daily"
  3. Tap "Storage"
  4. Tap "Clear Cache" (not "Clear Data")
  5. Reopen the app and try again

Reinstall the App​

As a last resort:

  1. Delete the Your Daily® app
  2. Restart your device
  3. Reinstall from the App Store or Google Play
  4. Try logging in

Account Issues​

Account Locked or Suspended​

If you receive a message that your account is locked or suspended:

  • Contact support@yourdaily.health immediately
  • Provide your account email address
  • Support will investigate and help resolve the issue

Wrong Password Error​

If you're certain you're entering the correct password but getting an error:

  1. Check that caps lock is off
  2. Try typing your password in a notes app first to verify it, then copy/paste into the login field
  3. Use the "Forgot password" option to reset your password
  4. Alternatively, use the magic link option to sign in without a password

Previously Deleted Account​

If you previously deleted your account and want to return:

  • You'll need to create a new account
  • Your previous data cannot be recovered
  • Contact support@yourdaily.health if you need assistance

Still Having Trouble?​

If none of these solutions work:

  • Email Support - Contact support@yourdaily.health with:
    • Your account email address
    • Description of the problem
    • Any error messages you're seeing
    • Device type and operating system version