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Version: 1.7.0

Troubleshooting Sign-Up Issues

Having trouble signing up for Your Daily®? Here are solutions to common problems.

When you sign up for a new account, you'll receive an email containing a sign-in link. Tap that link to activate your account and open the app.

If you haven't received the email:

Check Your Spam Folder​

Sign-in emails sometimes end up in spam or junk folders. Check these folders in your email app.

Wait a Few Minutes​

Email delivery can occasionally be delayed. Wait 5-10 minutes and check your inbox again.

Verify Your Email Address​

Make sure you entered the correct email address — check for typos and extra spaces.

  1. Return to the sign-up screen in the app
  2. Re-enter your name and email address
  3. Double-check that you're typing your email address correctly
  4. A new magic link email will be sent to you

Contact Support​

If you still aren't receiving the email:

  1. Email support@yourdaily.health and let us know about the issue
  2. Provide any details that might help identify your account (name, approximate signup date)
  3. We will get back to you as soon as we can with a solution

Sign-Up Button Not Working​

If the sign-up button isn't responding:

Check Your Internet Connection​

  • Verify you have a stable internet connection
  • Try switching between Wi-Fi and mobile data
  • Test your connection by opening a web browser

Update the App​

  1. Open the App Store (iOS) or Google Play (Android)
  2. Search for "Your Daily"
  3. If an update is available, install it
  4. Try signing up again

Restart the App​

  1. Close the Your Daily® app completely
  2. Wait a few seconds
  3. Reopen the app
  4. Attempt to sign up again

Clear App Cache (Android)​

On Android devices:

  1. Go to Settings > Apps
  2. Find and tap "Your Daily"
  3. Tap "Storage"
  4. Tap "Clear Cache" (not "Clear Data")
  5. Reopen the app and try again

Reinstall the App​

As a last resort:

  1. Delete the Your Daily® app
  2. Restart your device
  3. Reinstall from the App Store or Google Play
  4. Try signing up

Still Having Trouble?​

If none of these solutions work:

  • Email Support - Contact support@yourdaily.health with:
    • Your account email address
    • Description of the problem
    • Any error messages you're seeing
    • Device type and operating system version